Oct 10 2008
Were you told that the bank required customers to buy a service contract if they wanted financing?
Extras like car alarms, appearance packages, and service contracts (extended warranties) are significant profitmakers for auto dealerships. Given this fact, some unscrupulous dealerships trick customers by telling them that they must purchase one or two accessories to obtain the price quoted by a salesperson or advertisement.
Customers need to know that accessories are optional. Reputable dealerships have strict policies against requiring the purchase of any extras. If you hear this sales tactic, insist on the quoted price WITHOUT the accessories. Consider contacting the Better Business Bureau and the Department of Consumer Affairs.
