By: Dealer Fraud

Dealer Fraud — Mon, 18 Jan 2010 06:59:44 +0000

We have handles numerous similar cases. You have been defrauded by the dealership and are owed the full term of the warranty starting from the date of your purchase. Please call my office so I may assist you in getting your remedy. The pitfall in self-help remedies, as you have discovered, is that you will almost always end up being given the run around and inevitable get cheated again. I wish they had handled your case with more care but at this point once I get involved I am confident we will be able to obtain a proper remedy.

By: James Jones

James Jones — Sun, 17 Jan 2010 01:52:37 +0000

6/21/2006 bought “new” 05 vehicle including a 4-yr, 50K warranty, with ample discount to justify purchase. 10/5/2009, 3 yrs 4 months and 36K miles, after vehicle service, service advisor suggested additional service/maintenance not mentioned in the warranty manual, or the scheduled maintenance manual. I inquired as to which of the service would be covered by my active warranty. His reply was that my vehicle no longer had warranty coverage because delivery date was 5/7/2005. I then produced my original Purchase Contract and app for Title prepared by the dealer office, and challenged his remark. The documents were copied and I was promised prompt action and a phone call from the service manager. 3 weeks, no call, called service advisor who replied mgr still working on the issue. 3 weeks, no call, called for service mgr, left messages, no return calls. Late Nov 2009, called Business Mgr related issue and was promised prompt action and return call. 3 weeks, no call, called bus. mgr, left messages no returned calls. Late December 2009, called Manufacterer’s Products Concern Dept, gained access to agent to whom I told the story and faxed copies of original sales contract and title app. I was given a Case Number and a Case Manager to whom I faxed copies of Service Receipts showing the first three Service Receipts through 7/18/2007 showing a vehicle delivery date of 6/21/2006. The fourth and subsequent Services starting 10/1/2007 showed a delivery date of 05/07/2005 (this was not noticed until 10/1/2009 by me). At this point, I began to suspect some business shenanigans at least and perhaps criminal activity by the dealership at worst. However, I chose to let the Manufacturer’s Actions play out which might motivate the Dealership to action. On 1/7/2010 I received a call from the Case Manager who stated that I would be receiving: 1- a letter from the manufacturer extending my warranty beyond the normal 4-yr, 50K date of 6/21/2006 by the number of days of lost warranty coverage from 5/7/2009 to the date of the letter to be sent by manufacturer, and the associated warranty mileage extended used during this period, 2 - A Carfax report on the vehicle to show all activity from Manufacture date to the date I took possession of the vehicle, and 3 - Manufacture incentive options to compensate for my hours which add up to several days to a few weeks of work on this issue. By 1/15/2010 I had recieved no mail on this and had decided to call mfr on 1/18/2010 when I received a phone call from yet another Case Mgr stating that the original Case Mgr had become sick and he had to take over the cases. The items previously discussed with original Case Mgr seemed to be half or more off-the-table and now I don’t know what I’m getting. The frustrations of this for over 3 months now and no mfr warranty coverage for over 8 months leaves me extremely perplexed. Please advise of a “legal” course of action.

Comments on: New Car Dealer Scams

By: Dealer Fraud

By: James Jones